Beniamin Levin Lead Software Engineer — still hands-on after 19+ years.

• Reduced response times by 30–88% across critical enterprise order-entry workflows, accelerating key flows from ~4s to ~0.5s, by eliminating redundant service calls, introducing targeted caching, and tuning SQL and application hot paths.
• Led technical design, feature development, and scaling across enterprise telecom OSS/BSS platforms, spanning order entry, CPQ, product catalog, validation, and Kubernetes-based delivery streams.
• Decreased incoming defect volume for the Order Capture component by ~75% over two years by identifying and eliminating recurring root causes, strengthening code reviews and CI validation, and improving engineering quality before changes reached customer environments.
• Resolved 20 accessibility-related defects for Charter Communications.
• Cut average defect-triage time from ~2 hours to ~30 minutes by operationalising a Claude Sonnet-based ticket-assessment agent for Order Capture — authored its domain skill, grounding each assessment through MCP tools (Jira, GitLab, Jenkins) and RAG retrieval over product documentation and prior tickets for evidence-cited root-cause and fix suggestions.
• Scaled AI-assisted development across Java/Spring and Angular teams, introducing repository-aware workflows for implementation, refactoring, code analysis, and test generation — cutting unit-test creation time by ~40%.
• Served as hands-on technical owner across multi-release OSS/BSS delivery for 30+ telecom customer programs (including Telenet, Telefónica/O2, GCI Alaska, GTD Chile, and Rakuten), resolving architecture, integration, performance, security, backport, and production-release issues across enterprise order-entry platforms.
• Led a distributed engineering team of up to 11 developers across Europe and India while remaining hands-on, delivering concurrent customer releases and Level-3 production support while owning technical quality and critical incident resolution.
• Built a 5-engineer Pune engineering pod in three months, selecting the team from 70+ interviews and accelerating technical ramp-up through two multi-month on-site architecture and knowledge-transfer engagements.

• Samsung Messaging (Suwon, South Korea): Selected for an on-site engagement at Samsung HQ to optimise and customise core messaging infrastructure for flagship Android devices.
• SiriusXM Connected Vehicle Platform: Engineered the Java server-side architecture and Android client for a vehicle infotainment platform demonstrated live at CES 2012.
• Android UI & Widgets (Nokia, Savelli): Developed low-level Android UI adaptations replicating native Nokia experiences, and built weather/alert widgets focused on responsiveness, asynchronous loading, and low power consumption.

• Designed and implemented operational subsystems in C# and ASP.NET for TeamLab, now Onlyoffice, an enterprise collaboration and document management platform.
• Delivered modules for bookmark systems, corporate planners/organisers, project templates, real-time analytics aggregators, and automated bulk LDAP/employee data ingestion pipelines.

• Built high-availability web applications for operating, remotely administering, and monitoring Nortel ICP communication infrastructure.
• Authored architecture specifications and deployment plans; maintained JUnit/Cobertura test suites to raise coverage and reliability.

Part-time, evenings and weekends, outside full-time employment and in a non-competing domain.

• Delivered end-to-end PHP/MySQL/JavaScript web applications, customer portals, CRM integrations, and back-office tooling for telecom and business clients, including Shopify e-commerce integrations, Memento platform delivery, and the flagship dealer/consumer sales platform for Morgan Motor Company (morgan-sales.com).
• Led technical architecture, backend automation, and performance tuning across enterprise platforms (crm.sur.co.uk, sur.co.uk, altis.co.uk, melodycare.co.uk); built file-rendering services, cron task runners, email-to-comment synchronisation, and database tuning.
• Engineered an OpenAI ChatGPT-powered email-reply generator (context-aware drafting with greeting personalisation, thread trimming, and chase-email detection) and an AI ticket comment generator drafting support responses from full conversation history.
• Architected and built "SurAI": an embedded natural-language business-intelligence copilot in the CRM that converts plain-English questions into schema-aware SQL via the Grok (xAI) API. Injects metadata to prevent hallucinated fields, enforces read-only connections & SELECT-only guardrails, and renders results into interactive tables and Chart.js visualisations (bar/pie/line).

• Designed, built, deployed, and maintained a bespoke PHP/MySQL CRM for client, contact, and media sales-workflow management as the sole developer.
• Initially deployed on Microsoft Azure before migrating production infrastructure to AWS EC2/RDS for improved cost optimization and operational control.

Master's Degree, Faculty of Computational Mathematics & Cybernetics

Advanced Corporate Training: Common OA&M Architecture

Operations, administration, and maintenance architecture for carrier-grade telecom infrastructure.